You have questions, we might have answers.

You can also contact us using our contact form or call us at (303) 394-1060.

When is Sol open?

We are open Tuesday through Saturday from 11am - 5pm. Appointments are necessary to shop in-store

What is your return/exchange policy?

Your satisfaction is our top priority. We aim to have every transaction result in an easy and successful shopping experience. We love taking care of our customers and will work with any customer on fair and reasonable returns.  Please note that freight is non-refundable, unless you were shipped the wrong merchandise.

Refunds will be credited back to your original method of payment, and will post approximately two days after the date of processing. It may take up to two billing cycles for the credit to appear on your monthly credit card statement.

Send returns to: SOL - Store of Lingerie - 3010 East 6th Avenue, Denver, CO 80206 USA. Please include a copy of your receipt in the package. For your protection, we recommend that you use US Parcel Post, Airborne Express, Federal Express, or UPS and insure for the full value of the item. Within a week of receiving your package, we will credit your original purchase method, minus the shipping charges. If you are returning an incorrectly shipped or defective item, call us at (303) 394-1060.

Can I place an order over the phone?

If you would like to place an order for an item not sold online, or make an inquiry about any of our merchandise, please call (303) 394-1060 (Tuesday-Saturday 11-5, MST). At all other times, leave us a message and we will return your call during regular business hours.

What is your shipping method?

Orders received after 2pm MST will be shipped the following business day (Tuesday-Saturday). We ship by USPS and UPS, with options for expedited shipping. Currently we only accept online orders placed from within the US, and shipped within the US. To see if we can ship a package internationally, please call (303) 394-1060.

USPS Priority - Free

UPS Ground - Free

UPS 2Day - $40 *no shipping Sunday/Monday*

UPS Next Day - $60 *no shipping Sunday/Monday*